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Old 25-11-2020, 22:59   #133
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 10,359
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome

Quote:
Originally Posted by RichardCoulter View Post
And why would a commercial business want to do that? A business is under no obligation to supply goods and services to anyone, unless it is in some way connected to discrimination of the protected groups.
Presumably the reputational damage you attempt to inflict on them. The time, money and effort they have to spend to deal with your spurious complaints, dealing with OFCOM...

---------- Post added at 22:59 ---------- Previous post was at 22:58 ----------

Quote:
Originally Posted by RichardCoulter View Post
Well, Virgin Media lost 63,800 television subscribers in the third quarter of 2020. This was their eighth consecutive quarterly loss. The various sites where people are complaining about them show that many intend to cancel ASAP, so unless they get their act together, I can only see a continuation of this downward trend.

They only have themselves to blame. I wonder if the merger with O2 will lead to an improvement. Does anyone know what their record on customer service is like?

Some of the trolls appear to resent me for any discounts etc that I may get, whilst others, including you, have cast doubt on this speculation. I really wish you'd all sing from the same hymn sheet. For the record, I have never stated how much I pay to VM, not that any of this is relevant to the discussion.
Not to go all Old Boy here but there's challenges facing all of the incumbents from increased competition.
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