Cable Forum - View Single Post - General Petition to highlight/embarrass VM into improving the way that they treat customers

david_w2k · 25-11-2020, 20:57

I’ve had a few annoyances with VM but on the whole I’d rate them highly (been with them since NTL days bar a few years in a non service area). I find the way you approach people makes a big difference - never forget the person on the end of the phone in the call centre is human too. A bit of negotiation/charm sometimes makes a difference!

25-11-2020, 20:57	#128
david_w2k cf.addict Join Date: Jun 2003 Posts: 230	Re: Petition to highlight/embarrass VM into improving the way that they treat custome I’ve had a few annoyances with VM but on the whole I’d rate them highly (been with them since NTL days bar a few years in a non service area). I find the way you approach people makes a big difference - never forget the person on the end of the phone in the call centre is human too. A bit of negotiation/charm sometimes makes a difference!