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Old 27-10-2020, 22:44   #13
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 10,232
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Re: VM refuse to sign up to Ofcom code to protect loyal customers..

Quote:
Originally Posted by Skie View Post
The more distasteful thing I found (and the cancellations lady agreed with me) was that VM do deals for NHS/Emergency Services workers as new customers, but if you are already with them? Sweet FA. You can't access those deals, and it's pure luck what retentions/cancellations can apply to you. Surprised that one hasnt blown up yet, as it's a huge slap in the face.

It's a really bad image problem for Virgin. Especially as they continue to drag their heels on some of the voluntary practices and OFCOM are slowly dragging them across the coals and forcing them to adopt consumer friendly practices. Easier switching between suppliers being the most recent thing.
It’s not a huge slap in the face to not offer people discounts. While the work of the NHS and emergency services is admirable, it’s gainful employment like any other for people to spend their wages as they see fit. Gestures by some companies are just that, not obligations. Virgin have had long standing arrangements with some employers in the public sector to offer heavy discounts for 12/18 months and this has always been on a new customer/existing customer adding a service basis.
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