Quote:
Originally Posted by rtho782
https://soundcloud.com/rich-thompson...ve-lost-number
Shortly I'll catch the bit from an earlier call where they tell me that it's my fault....
---------- Post added at 19:00 ---------- Previous post was at 18:50 ----------
I can't do a poll in a reply, but do you think I got a call back from the manager in 2 hours?
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There's a load of complaints about VM (usually that offshore call centre) getting rid of complaints by falsely stating that they tried unsuccessfully to call the customer or lying by saying that they actually spoke to the customer and that there was 'Education given'!
They are so incompetent that people are now complaining about how their orignal complaint was handled and still remains unresolved.
To answer your question, no I don't believe you will have received a callback. It seems to be standard practice to say this just to get rid of you. When you call to ask why (if you can actually get through) you are simply promised another callback and end up going round and round in circles. I know this from personal experience from when I had a problem with them.