Hi guys, Sephiroth asked me to move my post over here, so here I am!
Here is my post from the Virgin forums, to save me from typing it all again:
Quote:
I was initially on the single static IP package, but the Hitron does not support modem mode with a single static IP (though the option is set to hidden in the Hitron GUI DOM, you can just unhide it and it will allow you get put the Hitron into modem only mode, but it doesn't go via the GRE tunnel, so you don't get your static IP).
Virgin told me to go with the 5 statics, as I wanted to use my own router hardware (MikroTik RB3011UiAS) for my server setup. Enabling the 5 statics seems to put the Hitron into a weird semi modem only mode, but I don't get double NATted, so I don't really mind.
Unfortunately, unlike Ignition's poor performance, my performance is actually good, but the connection will drop multiple times a day, and only power cycling the Hitron seems to bring it back online again. I have wasted many hours on support calls and had multiple engineer visits, the most recent engineer swapped my Hitron out for a new one, but nothing has fixed my issue.
I am not always at the premises, but as I run a web development agency, I have clients who need to access sites on my staging server. So I had to resort in asking the support live chat to remotely reboot my modem in order to get back online, though this was a time consuming process of answering the same security questions every time.
Therefore, I have had to resort in using a smart WIFI socket with the Hitron. I then wrote a script which runs on the server to detect if the WAN has dropped, if it has, it will power cycle the modem. It's a nasty hack, but it keeps me online most of the time. (It also allows my to track when and how often the connection drops, in the last twelve hours, it has gone down a total of four times).
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Sephiroth also asked me to post my power levels (apologies if this is incorrect):
Downstream Overview
Port Frequency (Hz) Modulation Power (dBmV) SNR (dB) Channel
1 298750000 256QAM 0.200 38.605 21
2 170750000 256QAM 0.800 38.983 5
3 178750000 256QAM 0.700 40.366 6
4 186750000 256QAM 0.700 40.366 7
5 194750000 256QAM 0.700 40.366 8
6 202750000 256QAM 0.300 40.366 9
7 210750000 256QAM 0.600 40.366 10
8 218750000 256QAM 0.100 40.366 11
9 226750000 256QAM 0.500 40.366 12
10 234750000 256QAM 0.500 40.366 13
11 242750000 256QAM 0.300 40.946 14
12 250750000 256QAM 0.000 38.983 15
13 258750000 256QAM 0.000 40.366 16
14 266750000 256QAM 0.100 40.366 17
15 274750000 256QAM -1.300 38.983 18
16 282750000 256QAM -0.100 40.946 19
17 290750000 256QAM -0.100 38.983 20
18 306750000 256QAM 0.000 40.366 22
19 314750000 256QAM 0.600 40.366 23
20 322750000 256QAM 0.900 40.366 24
21 402750000 256QAM 0.700 40.946 25
22 410750000 256QAM 0.800 40.946 26
23 418750000 256QAM -0.100 40.366 27
24 426750000 256QAM 0.300 40.366 28
Upstream Overview
Port Frequency (Hz) BandWidth Modulation Power (dBmV) Channel
1 25799985 6400000 ATDMA 41.000 4
2 32600015 6400000 ATDMA 41.000 3
3 46200000 6400000 ATDMA 42.750 1
4 39400000 6400000 ATDMA 42.000 2