Hi frogstamper!
The cable that was cut is in the middle of the road and was cut by contracters laying cables for some new flats. As I liveon a very busy main road the 'repull' as VM keep calling it has to be done in the middle of the night. They know this but still send me install tech guys, that I have to wait in for!
I have just emailed the complaints department again cause despite saying they will get back to me within 48 hours I am STILL WAITING!
grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!