[smeagoly1]

Been hit and miss, while it was telewest I had 100% positive experiences with tech and help desks. Since the rebrand, not so. I have been with Telewest/VM for 8-10 years.
Several issues, mainly covered in lots of other threads by people regarding overseas tech support.

The main gripe I have now, due to a forced flat move I phone up asking what was involved as the new flat will not have cable access. Quite offhand was told "well you will owe us £240" No offer of what non cable packages could be on offer. As you can understand this put me out quite a bit.
A week or so later after looking at various adsl packages and checking my new flats conections, I phon up sales again. This time quite a different person with a very helpfull attitude. In a nutshell She said "well if you do stay with virgin , you will just get a new 1 year adsl contract, as long as you have a BT line installed and don't have to pay off the remainder of my BB XL and TV cablepackages" happier bunny i felt then.

So it's just working out the better adsl package to go for. Especially as the BT line just needs activated and no install fee.
It's just a pitty my first call left a sour feeling with me.