Peter N

It's not about bothering them - my concern is handing them a golden opportunity to put themselves into the role of victim and us into the role of bullies. They aren't going to worry too much about the extent of any actual damage done if they use it for PR.

There's no harm in customers contacting ISPs but we must be seen to be beyond reproach or we lose. If BT had been up front about what they were doing, these discussions would have taken a very different direction and we don't want to fall into the same trap so we don't need to "pretend" anything.

Just ring around for quotes and ask straight-forward questions. There's nothing wrong with that as we are all just considering our choice of ISP like anyone else.