Re: Virgin Media Customer Service- Your Personal Experience
Whenever anything goes wrong with VM or Sky (and it does almost every year) I bite my tongue, fight my corner politely but firmly, then write a letter and post it to them heading it up 'Formal Complaint' they always ring me, apologise and offer me a discounted rate.
This is a game, you have to play it to your advantage.
Drives me nuts however...
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