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Old 26-05-2020, 19:00   #8
Kushan
FORMER Virgin Media Staff
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

CS agents are unable to listen to other agent's recordings while you're on the phone, but if you put a complaint in they might be able to do something and get back to you.

You won't be able to get the 400Mbps package as it doesn't exist (as far as anyone knows), there's 350Mbit, 500 and 1Gig (certain areas only at the moment) and the 500Mbit is a bit of a special one that's only available on some silly bundles.

However as others have stated, the 350Mbit package is effectively 400Mbit+, but don't let an agent try to sell you it as such, there's regulatory reasons for why it's sold as 350 but provisioned higher.
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