[General Maximus]

Originally Posted by Kushan

demand to raise an internal complaint against the agent.

and remember the phone calls are recorded so if they really did say that hopefully you'll be in a strong position for a free upgrade

Depending what you want dude you'll also need a new router. You have got a shub 2 atm and if you are happy to stay on 200mbits depending on what VM say then you'll be fine sticking with the shub 2. If however you are determined to have 350mbits, now that you have been teased with it, you'll also need a new shub. The Shub 2 can only bond to 8 downstream channels as illustrated in your screenshot. Whilst you could technically pull 400mbits from those 8 channels it is highly unlikely you would be able to do so reliably and consistently. When you do your next speed increase you'll need a shub 3. Shub 3's can bond to 24 downstream channels which means there is a lot more bandwidth available to you to use and achieve max speed. There will already be 24 channels or more available to you in your area however your shub 2 can only see 8 at any one time. Below are two screenshots so you can see what the downstream channel configuration would look like plus the config file if you decide you want to move up to 350mbits. You can see it is provisioned at 402mbits down and 38.5 up in order to achieve the advertised speed of 350/36. If you was in the shub's gui you could scroll down and all 24 downstream channels would be listed.