Cable Forum - View Single Post - Help, how do I get through to VM to discuss reducing my bill at the current time?

oliver1948uk · 30-10-2020, 15:50

I was in exactly the same situation a couple of weeks ago with the added problem I can't use the phone because of hearing problems so I got my lad to ring but he was not prepared to hold on for the estimated hour.

Somehow (and I can't remember quite how) he was given a number to send a text to (or did they text him?). At first this was a robot who couldn't understand my message but passed it to a human being. She could only quote me a ridiculous price for what I had now but said she would pass it to retentions but it may take some time for them to reply.

The next day, retentions sent a text and I managed to get my excellent current deal renewed for just £2 more per month for 18 months. This was later confirmed by email.

A satisfactory conclusion.

30-10-2020, 15:50	#7
oliver1948uk cf.geek Join Date: Feb 2007 Location: Mansfield Woodhouse NG19 Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone Posts: 541	Re: Help, how do I get through to VM to discuss reducing my bill at the current time? I was in exactly the same situation a couple of weeks ago with the added problem I can't use the phone because of hearing problems so I got my lad to ring but he was not prepared to hold on for the estimated hour. Somehow (and I can't remember quite how) he was given a number to send a text to (or did they text him?). At first this was a robot who couldn't understand my message but passed it to a human being. She could only quote me a ridiculous price for what I had now but said she would pass it to retentions but it may take some time for them to reply. The next day, retentions sent a text and I managed to get my excellent current deal renewed for just £2 more per month for 18 months. This was later confirmed by email. A satisfactory conclusion.