Quote:
Originally Posted by speedfreak
Why is everyone so negative about offshore support?
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Oooo, where to begin *rubs hands*
I cannot stand the fact that no matter what you do or say, they simply will not deviate from their training. In the UK call handlers usually use common sense and discretion to get around issues but the Indians think they are there to serve the company - that aren't. They are there to serve
the customer. Rarely will they use common sense, instead sticking to their training like little jobsworths.
This makes it very frustrating when trying to get a point across to them that they don't understand.
Also there've been occasions in the past where I've needed to call them and spoken to 7 or 8 different people there only to get nowhere. I then post my issue on CF and one the people here (UK based, obviously) sorts it out straight away when they have the same tools as the indian lot.
I could go on and no doubt will as this thread progresses.