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12noon · 07-04-2018, 13:17

We have two phones and they are both in my wifes name, so every time i want to talk to Virgin, i have to do it through her. It's a total pain and she can never remember her password, so always has to go through the process of changing it. Then virgin will pass us on to another department and we have to do the password again.

Another thing that is a total pain is that everything we have with Virgin are all in my wife's maiden name. We've asked to change it to her married name loads of times over the years and they've said they've changed it lots of times, but never have. We've been married 17 years !

07-04-2018, 13:17	#5
12noon Inactive Join Date: Jan 2007 Location: Castleford Age: 61 Services: TiVo Posts: 601	Re: Virgin Mobile Security We have two phones and they are both in my wifes name, so every time i want to talk to Virgin, i have to do it through her. It's a total pain and she can never remember her password, so always has to go through the process of changing it. Then virgin will pass us on to another department and we have to do the password again. Another thing that is a total pain is that everything we have with Virgin are all in my wife's maiden name. We've asked to change it to her married name loads of times over the years and they've said they've changed it lots of times, but never have. We've been married 17 years !