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Originally Posted by Chris
Wow. I’ve used live chat with numerous companies and this is the first time I’ve ever seen it being used in this way. “Non immediate”? What the smegola is that even supposed to mean? I’ve also heard the “COVID reduced capacity” message from every single call centre I’ve dealt with since the first lockdown began, but I’ve never been kept waiting more than about 10 minutes.
This looks exactly like the kind of lackadaisical nonsense that you used to get from NTL, and prompted the founding of this forum.
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It is beyond pathetic and the sad thing is they ahve been ripping £7.50 from me each month for two years because it is practically impossible to get any support that does not result in being bumped from queue to queue, hung up on by rude talentless brain dead ******s and I have just been in a loop with this for too long. The pain of trying to deal with them just makes it so you cannot get any help from them. Once again I have waited all day in this queue and no-one has contacted me and tomorrow I will get the same 'Hi my name is punjab how may i help you and i will then be placed in the same queue again and again and again and again.
It is sad when a company that states it is a comms company has that bad support that the only recourse is to not pay the bill and let them disconnect and the go to court to show how all the late fees are actually because of their system and to show the sheer incompetance of them, but so be it. Bear in mind this has been going on for TWO YEARS. Just let that sink in lol How pathetic that they outsourced all the support centres to backwards 3rd world hell holes just to save a few quid and all at the expense of providing a good customer service which results in people leaving and them losing money - talk about short sightedness. If anyone reading this is considering joining VM please save yourself from all the pain and lies and BS and go with some other provider who actually cares about you; VM do not care about their customers and hopefully one day VM will go under.