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**Chris** · 08-12-2020, 17:00

Wow. I’ve used live chat with numerous companies and this is the first time I’ve ever seen it being used in this way. “Non immediate”? What the smegola is that even supposed to mean? I’ve also heard the “COVID reduced capacity” message from every single call centre I’ve dealt with since the first lockdown began, but I’ve never been kept waiting more than about 10 minutes.

This looks exactly like the kind of lackadaisical nonsense that you used to get from NTL, and prompted the founding of this forum.

08-12-2020, 17:00	#2
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 36,918	Re: This is what passes for support at VM Wow. I’ve used live chat with numerous companies and this is the first time I’ve ever seen it being used in this way. “Non immediate”? What the smegola is that even supposed to mean? I’ve also heard the “COVID reduced capacity” message from every single call centre I’ve dealt with since the first lockdown began, but I’ve never been kept waiting more than about 10 minutes. This looks exactly like the kind of lackadaisical nonsense that you used to get from NTL, and prompted the founding of this forum.