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Originally Posted by MastaUK
A few weeks ago, I would end up resetting the STB 3 times a day, as the internet connection kept going down. I think it's a problem with the 4000, it loses the connection when the signal level is low. Try asking for a stand alone cable modem, it may fix the issue.
Or do what I did and ditch ntl all together  |
I have had a similar problem that has got worse over the last couple of months. We were having to reset at least twice a week. I finally set aside a couple of hours and phoned the helpdesk. After bouncing between the BB helpdesk and the TV helpdesk, they agreed to send out an engineer.
He gave a garbled explanation, but in sumamry when the box was installed it was not done correctly - something to do with where we are on the network and the settings on the box. So far it seems to have done the trick. No outages on BB, and even the EPG is working!
One of the underlying problems is that I have such low expectations of ntl that I don't bother reportign problems!!!
ps when the box resets it flashes up their name but spells it nlt!!! Says it all...