.... and here for your delectation ladies & gentlemen, is (finally) the reply i received from NTL 'Customer Care' .... please re-read the whole story above first & figure out what my ACTUAL problem is ..... (technically it's STILL not solved).....
[I]"I am writing in reference to your complaint of 28th November 2003. May I
firstly apologise for any inconvenience caused as a result of this incident.
Our records show that our associates have addressed this matter on 29th
November and 3rd December 2003. Please be advised that we have no active
direct debit instruction on telephone account no. ******* at the present
time. We will be happy to set up a new instruction if you would like to
contact us on 0800 052 2000.
Thank you for taking the time to contact ntl.
Yours sincerely,
Miss H.J. Reed"
.... ok? .... but i already KNOW i have no D/D set up on this account THAT is my problem!! - an existing 6 yr old D/D instruction has vanished? - Why? (That's the basis of a reply that i sent)
Thank you for your e-mail.
[I]"Please be assured that your experience has been fed back to the relevant
parties to ensure this unfortunate series of events is not repeated.
Currently, your ntl services comprise telephone line rental at £9.50 per
month, with call divert at £1.00 per month, with call charges, and 600K
modem at £24.99 per month. Our associates will be happy to assist you with
any queries you may have and can be contacted on 0800 052 2000.
Yours sincerely,
Miss H.J. Reed
Customer Liaison Specialist"[/I]"[/I]
.... i'm sorry if this seems cruel..... but i waited 6 days to have my phone re-established, waited since November 28th for any sort of reply from CC people and then get fobbed off with a reply that quite blatantly completely misses the point ..... missed it further than a Stuart Pearce penalty in fact!!
Ladies and gentlemen, i give up! - is there ANY hope at all?
