Cable Forum - View Single Post - Help please

Soto · 14-12-2003, 01:22

As long as it's not the Terayon modem and the Enet light is coming on on the modem when it's all connected, do this:

Turn everything off - PC and modem. Carefully unscrew the white co-ax cable from the back of the modem and then turn the modem and PC back on.

Then check the IP address - if it changes to an IP starting with 192 then it's a problem with the modem or the network talking to the modem. If it stays as 169 then I'm afraid it's a problem with your PC.

If you do get a 192 IP and you get a problem calling tech support, or can't get through, PM me the mac address from the bottom of the modem (just the numbers and letters) and I'll have a look for you.

14-12-2003, 01:22	#12
Soto Inactive Join Date: Dec 2003 Posts: 11	Re: Help please - DHCP server uncontactable As long as it's not the Terayon modem and the Enet light is coming on on the modem when it's all connected, do this: Turn everything off - PC and modem. Carefully unscrew the white co-ax cable from the back of the modem and then turn the modem and PC back on. Then check the IP address - if it changes to an IP starting with 192 then it's a problem with the modem or the network talking to the modem. If it stays as 169 then I'm afraid it's a problem with your PC. If you do get a 192 IP and you get a problem calling tech support, or can't get through, PM me the mac address from the bottom of the modem (just the numbers and letters) and I'll have a look for you.