[Neil]

Originally Posted by MastaUK

Thanks deedee, that cleared things up for me.

th'engineer: I'm sure if I did set aside an hour to call up tech support, and they sent out an engineer, it would be fixed for a short while. And then in two weeks time it would deteriorate again, just like it has whenever an engineer has visited in the past. It's just not acceptable to have a problem that keeps coming up again and again, and noone having a permanent fix for it. I think the bottom line is, the network is overloaded, and ntl haven't put enough money into maintaining/replacing the infrastructure in ex-C&W areas.

I have indeed voted with my feet, and I see a lot of users on this board have done the same. Hopefully ntl will notice that their poor level of service has alienated their customers.

MastaUK-You can see just how easy it is by clicking here.

Good luck.