[Russ]

Originally Posted by Neil

I rang up to pay my first bill, & although there was a 2 or 3 minute queue, the lady that answered the phone was polite/professional, & most importantly-could answer all the questions I put to her without having to 'transfer me to another dept'

She took my payment, confirmed it was ok, & gave me a reference number to confirm it all.

She then asked me if I had though about BT's 'e-billing' (which I hadn't) So I went & signed up, & can only say that I am very impressed. I am able to completely manage my account online. I can add/remove phone packages, get an up to date bill so I know where I am every day of the week if needs be.

She wouldn't last 5 minutes in NTL