Ok, I have just had my first 'post sales' experience with BT.
I rang up to pay my first bill, & although there was a 2 or 3 minute queue, the lady that answered the phone was polite/professional, & most importantly-could answer
all the questions I put to her without having to 'transfer me to another dept'
She took my payment, confirmed it was ok, & gave me a reference number to confirm it all.
She then asked me if I had though about BT's '
e-billing' (which I hadn't) So I went & signed up, & can only say that I am very impressed. I am able to
completely manage my account online. I can add/remove phone packages, get an up to date bill so I know where I am every day of the week if needs be.
What a world apart from the shoddy, pi$$ poor offerings that ntl have.
I really can't stress enough what a complete difference this was to dealing with ntl.
People who can answer my questions wqithout having to subject me to telephone ping pong, or trying to BS me to get me off the phone as they don't have/don't care about the answers.
It was almost a pleasure to ring them up & pay them money! :p
Just thought I'd share that with you all.
