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Originally Posted by Mr.Moony
I think this is a correct way people think of the ntl management :
Manager 1 : 'ohhh my theres only 3 people in the queue'
Manager 2 :'My word we'd better let go some more agents'
Manager 1 : 'Quite'
Manager 2 : 'Do you need a 50 dollar bill to light that my friend ?'
Idiots. Untill andygrif sits next to me on the phone he can continue talking the talk.
The current head magement is a very down to earth person, and coming down the earth is what allot of people need to do. Visions are nothing but their name and for someone who hasnt even sat in an ntl call centre yet thinks he is the answer to every problem quite frankly needs to stop tripping, stop drinking the coffee and worry about their own affairs.
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And until ntl employees start treating the customers as something more than an irritation, then the problem will remain.
I'll bow out now, agreeing to disagree with you.