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Originally Posted by Mr.Moony
If ur that great im sure you have a high paid job already then, and your very good if you have time to think you can help improve the ntl infrastructure also.
/salutes
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I do alright, thanks for your concern. I'm a senior manager for a service related business, so actually I do understand many of the issues at stake. Yes I do have time to think about how to make things better, that's my job - I am always looking at improving my customers' experience with interaction with my employees. That's the difference between us, I spend time coming up with improvements and listening to people who without anything constructive to add inventing reasons why it won't work. But I think my results speak for themselves.
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Originally Posted by Mr.Moony
Reminds me of a virus team we once had. They were swamped in calls, then if the customer was clean they would have an even longer wait while they get transfered. There would have to be so many receptionist, it would make less TS/Cmr Service Agents. Unless...they could pre-record outages....my god thats great. (ohh wait some1 thought of it)
Anyway this is a discussion that will never end in my opinion. Im giving up.
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How is this relevant? If you read my suggestion again, you will see that I am suggesting local 'receptionists' that handle low-level and simple Q&A's and direct to centralised speciallists like your good self. So far you are the only person who has told me it won't work but you haven't given any tangelable reasons as to why that is so.
With respect, I come into contact with people like you every day of my life - and I understand you fear change. Whilst it's the customers who will ultimately benefit from properly managed change, so will you and your colleagues because you can be properly focussed in your areas of expertise, without having to worry about people with network problems that you can't help clogging up the phone queues for you.
And the most important thing, without wishing to sound arrogant, just becuase you don't agree with me doesn't mean I'm not right!