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Originally Posted by andygrif
You seem to think I know nothing about how call centres work, yet you know nothing about me, what I do or what I can bring to the party.
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If ur that great im sure you have a high paid job already then, and your very good if you have time to think you can help improve the ntl infrastructure also.
/salutes
Quote:
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Originally Posted by andygrif
Which is exactly how my previous suggestion would work, becuase the 'reception' would handle this, having access to such outage information and could inform Mr Jones of the problem. Mrs Maple therefore gets put straight through to TS even quicker.
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Reminds me of a virus team we once had. They were swamped in calls, then if the customer was clean they would have an even longer wait while they get transfered. There would have to be so many receptionist, it would make less TS/Cmr Service Agents. Unless...they could pre-record outages....my god thats great. (ohh wait some1 thought of it)
Anyway this is a discussion that will never end in my opinion. Im giving up.