Cable Forum - View Single Post - NTL Customer Services: Your personal experience

allanprg · 10-12-2003, 09:39

Well I had trouble with my STB a few days ago. The network part stopped working. First of all it suddenly rebooted itself and then stopped working. Tv alright but no interactive content and no broadband 600K.
Rang up CS about 10 mins on phone. They said an engineer would be round the next morning. The same evening I received a call from an engineer saying they could fix it from outside. Something broke in one of their cabinets down the road. About 2 hrs after I rang, the STB middle light came on steady. Been steady ever since. The engineer rang again a few mins after the light came on. He said is everything all working now. I said yes. Working perfectly. Thanks I said. He said no problem. We won't need to come round tomorrow. I said thanks again. And that was it.
So NTL to me were very efficient. Not always the case to some people. LOL

10-12-2003, 09:39	#334
allanprg Inactive Join Date: Jun 2003 Location: Southsea Services: Virgin Media Superhub 30mb, Digital tv & phone Posts: 471	Re: NTL Customer Services: Your personal experience Well I had trouble with my STB a few days ago. The network part stopped working. First of all it suddenly rebooted itself and then stopped working. Tv alright but no interactive content and no broadband 600K. Rang up CS about 10 mins on phone. They said an engineer would be round the next morning. The same evening I received a call from an engineer saying they could fix it from outside. Something broke in one of their cabinets down the road. About 2 hrs after I rang, the STB middle light came on steady. Been steady ever since. The engineer rang again a few mins after the light came on. He said is everything all working now. I said yes. Working perfectly. Thanks I said. He said no problem. We won't need to come round tomorrow. I said thanks again. And that was it. So NTL to me were very efficient. Not always the case to some people. LOL