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Originally Posted by virtual-angel
Hey people, has anyone ever had any experience with Singlepoint messing up your mobile phone bills?
I recently upgraded my samsung t100 to a free nokia 7210 with quite a good deal as my contract had expired and low and behold, £160 was taken from my bank yesterday as payment for this free phone. 
As you can imagine im pretty peed off with this happening as its right before xmas and the moron at customer services told me he couldnt raise a credit for an amount as large as that and 'if' i want it back then i should claim an indemnity from my bank! This could take up to 14 days as far as im aware so there goes my familys xmas pressies
What i want to know is can i cancel my contract as they are in breech of the terms? To be frank, i dont bloody trust them with my bank details anymore and do not want to be tied to them for another year. Ive had the phone less than a month and they took this very large and unauthorised payment from my bank on the same day that they posted the first bill so im not filled with confidence 
Any advice would be appreciated |
IMO they are fobbing you off .... DEMAND that the money be put back in your account, even speak to your bank to see what they can do. They should be able to refund ANY amount that was taken illegally.