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Originally Posted by tkiely
Looking back on my calls to TS etc, I can't help but notice how many times the call was fixed by 'deleting your account' and 'setting it up again'!!!!!!!!!!!! sounds like an ntl fault to me, am I wrong???
When I think of how long I waited on hold, paying for the call only to be told that basically it's ntl's fault that my access is down I feel like a total plonker!
what a scam, lets charge 'em £400 per year for a service hten jiggle the plugs and settings to make them phone us on our own phone network to report the problem...oo...ooooo... I know, lets keep them on hold for fifty mins before answering just to run the bill up before we plug them back in!
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Sounds pretty much like my story on dialup, they claimed that since I had gone through the registration process I now had to ring the premium rate line. They also cut off my previous 1p a minute (which was one of the main reasons I first went with NTL) so I had to use other ISPs at the higher rate. This went on for months with me generally being told to ring the premium rate line or fobbed off and told my dialup settings/password/colour of socks where wrong. When you tell them "you are the twelveth person who has told me to tick or untick that checkbox today" they don't believe you, just do the same steps over and over as though it were part of some magical ceremony to make things work.
After my eventually getting in touch with oftel when it became clear NTL had no intention of actually connecting me, NTL suddenly found my account was disabled at their end - flip the switch oh look it works. Cue sudden concerned phone calls and letters from NTL.
I wonder how much money NTL made on my phone calls to them and other ISPs during those months ?