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Mr.Moony · 10-12-2003, 01:22

See now this is how calls would go up.
Mr.Jones here cant connect to the internet. He may currently think 'hmm its probably a local outage, il give it a couple of hours then ring'
However Mr.Jones knows he doesnt have to pay for this call, so its probably worth ringing up the free technical support number.
/40 minutes on hold 'Ohhh it was a local outage, thats ok I dont pay for this anyway'

Mr.Jones has just caused Mrs.Maple who cant receive her emails an extra wait.

10-12-2003, 01:22	#43
Mr.Moony Permanently Banned Join Date: Dec 2003 Location: Wales Posts: 203	Re: Is a half hour wait acceptable? See now this is how calls would go up. Mr.Jones here cant connect to the internet. He may currently think 'hmm its probably a local outage, il give it a couple of hours then ring' However Mr.Jones knows he doesnt have to pay for this call, so its probably worth ringing up the free technical support number. /40 minutes on hold 'Ohhh it was a local outage, thats ok I dont pay for this anyway' Mr.Jones has just caused Mrs.Maple who cant receive her emails an extra wait.