|
Re: Is a half hour wait acceptable?
See now this is how calls would go up.
Mr.Jones here cant connect to the internet. He may currently think 'hmm its probably a local outage, il give it a couple of hours then ring'
However Mr.Jones knows he doesnt have to pay for this call, so its probably worth ringing up the free technical support number.
/40 minutes on hold 'Ohhh it was a local outage, thats ok I dont pay for this anyway'
Mr.Jones has just caused Mrs.Maple who cant receive her emails an extra wait.
|