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tkiely · 10-12-2003, 00:54

Looking back on my calls to TS etc, I can't help but notice how many times the call was fixed by 'deleting your account' and 'setting it up again'!!!!!!!!!!!! sounds like an ntl fault to me, am I wrong???

When I think of how long I waited on hold, paying for the call only to be told that basically it's ntl's fault that my access is down I feel like a total plonker!

what a scam, lets charge 'em ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£400 per year for a service hten jiggle the plugs and settings to make them phone us on our own phone network to report the problem...oo...ooooo... I know, lets keep them on hold for fifty mins before answering just to run the bill up before we plug them back in!

can't believe that I put up with it! my company offewrs a 4000 bit encryption service for email, with each fault customers get a service credit equal to a quarter of a years subscription, if ntl had this system we would all be millionairs!!!!!!!!

10-12-2003, 00:54	#41
tkiely Inactive Join Date: Aug 2003 Location: Asleep down in the server room Age: 61 Posts: 516	Re: Is a half hour wait acceptable? Looking back on my calls to TS etc, I can't help but notice how many times the call was fixed by 'deleting your account' and 'setting it up again'!!!!!!!!!!!! sounds like an ntl fault to me, am I wrong??? When I think of how long I waited on hold, paying for the call only to be told that basically it's ntl's fault that my access is down I feel like a total plonker! what a scam, lets charge 'em ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£400 per year for a service hten jiggle the plugs and settings to make them phone us on our own phone network to report the problem...oo...ooooo... I know, lets keep them on hold for fifty mins before answering just to run the bill up before we plug them back in! can't believe that I put up with it! my company offewrs a 4000 bit encryption service for email, with each fault customers get a service credit equal to a quarter of a years subscription, if ntl had this system we would all be millionairs!!!!!!!!