Finally managed to send a message from NTL contact webpage after 3 retries (10/10 for persistence?). Still awaiting response.
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Thanks for that deewee, further to this point I have called CS to-day The lady tested my connection then told me "as I was on broadband I could not receive my E-bill" I said that I could when on dial up she agreed but said E-Billing is not yet available on broadband ????
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denvan suggest you try the same for a second opinion!
Try
http://www.ntlhome.com/contact/
with subject - 'website feedback / e-billing' on drop down menus.
HTH