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Originally Posted by asdf
Well, I'd have to agree that a freephone number would generate more calls. If I knew the tech support line was free I'd ring it for a small fault, whereas I'd possibly just leave it and wait till the morning to see if it had magically fixed itself (9 / 10 it does) before ringing the pay for number.
However, I do believe that the call should be free... but from econimical PoV I can see why it's not.
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I see your point, and you may be correct. However from a customer's point of view it's a terrible enditement that customers think this way for a service costing £300 a year.