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asdf · 09-12-2003, 17:21

Well, I'd have to agree that a freephone number would generate more calls. If I knew the tech support line was free I'd ring it for a small fault, whereas I'd possibly just leave it and wait till the morning to see if it had magically fixed itself (9 / 10 it does) before ringing the pay for number.

However, I do believe that the call should be free... but from econimical PoV I can see why it's not.

09-12-2003, 17:21	#33
asdf Inactive Join Date: Dec 2003 Location: Middle row - far left. Posts: 458	Re: Is a half hour wait acceptable? Well, I'd have to agree that a freephone number would generate more calls. If I knew the tech support line was free I'd ring it for a small fault, whereas I'd possibly just leave it and wait till the morning to see if it had magically fixed itself (9 / 10 it does) before ringing the pay for number. However, I do believe that the call should be free... but from econimical PoV I can see why it's not.