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Originally Posted by Mr.Moony
Yes, a technical support free phone number. Thats not going to generate more calls.  |
With respect, I don't think you're thinking outside the box (removes David Brent hat).
If you can back up the fact that a freephone line will generate more calls, then please give examples. Personally I do not believe it will. Why? Becuase I don't want to talk to the people in tech support, unless I have a problem. It's not like I'm going to call you up and talk about the weather is it?
Look at the customers' point of view. Why should I have to spend an hour on hold, paying for the call, to be told that the fault is at your end after all? A lesser person than I might think of that as extortion or fraud!
My way offers customers with problems with their settings and so on, the opportunity of quality paid for service on an incedent basis.
My way offers customers who have connection problems less of an INSULT when phoning up to be told your system is falling apart again. The freephone aspect is a customer retention tool, not something designed to increase volume of calls.