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DrAwesome · 09-12-2003, 14:16

There is a simple solution (and i have suggested this before) to cut down waiting times which would ease the congestion and would benefit the customer.

As soon as you join the queue your given a number and an estimated time when your call will be answered, as an option to select a call back (your phone rings your still in the queue) when your number gets to a lower number in the queue (which means the customer is not holding the phone getting ear ache for 10-20mins) the added bonus to this solution is that if a customer happens to be number 60 when he/she joins the queue they would obvously choose to call back later.

09-12-2003, 14:16	#31
DrAwesome Inactive Join Date: Jun 2003 Location: I dwell within bricks & morta Posts: 2,268	Re: Is a half hour wait acceptable? There is a simple solution (and i have suggested this before) to cut down waiting times which would ease the congestion and would benefit the customer. As soon as you join the queue your given a number and an estimated time when your call will be answered, as an option to select a call back (your phone rings your still in the queue) when your number gets to a lower number in the queue (which means the customer is not holding the phone getting ear ache for 10-20mins) the added bonus to this solution is that if a customer happens to be number 60 when he/she joins the queue they would obvously choose to call back later.