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Originally Posted by andygrif
If the customer had one free number to call, each call could be handled quickly and efficiently (and immidiately) via a 'receptionist' that could direct the call to the relevent next level, such as faults, BBTS, customer service, etc. Obviously depending on the level of calls of the next level, customers might experience some delay, but at least they are not then subjected to call costs whilst in a queue.
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Yes, a technical support free phone number. Thats not going to generate more calls.
