Cable Forum - View Single Post

quadplay · 08-12-2003, 22:10

I believe Sky's main call centres are still in Scotland, but they do have overflow/overnight and outgoing centres in India. I remember when I first got SkyDigital back in 1998 (before I lived in a cabled area), waiting one hour in a phone queue to book a reinstall because the first installer said his ladder wasn't big enough for my house! ntl's queues are quite dire right now, but new people are being trained, for tech support at least!

08-12-2003, 22:10	#28
quadplay Inactive Join Date: Jun 2003 Location: Various Services: 9am, 1pm and 8pm daily Posts: 2,055	Re: Is a half hour wait acceptable? I believe Sky's main call centres are still in Scotland, but they do have overflow/overnight and outgoing centres in India. I remember when I first got SkyDigital back in 1998 (before I lived in a cabled area), waiting one hour in a phone queue to book a reinstall because the first installer said his ladder wasn't big enough for my house! ntl's queues are quite dire right now, but new people are being trained, for tech support at least!