just a update
i got thru to customer support today (half an hour wait tho :
)
got to a nice helpful guy (cant remember guys name tho)
anyway he did a area utilisation test and he said it was like 95%
and it could be this that is causing me problems
he said hes passing this to the proper department to handle this
and i should get a phone call about how things r doing in this coming week
P.S
damn those ping/tracert looks much nicer then mine
i get alot of 100+ spikes
hope ill be like that in a weeks time