Hi, hope someone can help... this is driving me mad. I first got bb through a set-top box about 6 weeks ago. All was well for the first 2 weeks but then it stopped connecting (169. ip address)... after reading a lot of good advice on this site and calling tech support several times I was told by them that it was a problem with my pc and not a bb problem. I was a bit surprised by this as the pc is only 7 weeks old... anyhoo, I decided to ask NTL for a cable modem instead of STB which I had seen on this site was a lot more reliable than the model of STB I have.
I got the new modem last Friday (5th) and before installing I restored my pc to it's factory settings (for good measure - no great hardship as it is new)... however when I installed the modem the process fails when it tries to get an IP address for my ethernet adaptor (release/retry fails).
I have tried ipconfig release / ipconfig renew but get the following failure :
Unable to contact your DHCP server - request timed out.
I called tech support again who could do nothing but suggested I call microsoft helpline... which I duly did but they say it is not their problem and to call my BB provider support... ad infinitum....
It seems to me that I am just getting no external connection whatsoever so not sure where the problem lies... certainly no one seems to be able to help.
I am using Windows XP home, and using an ethernet connection to the modem. My DHCP client is up & running in automatic mode....
Is anyone able to help (or at least send soothing ointment) before I call NTL and ask them to take the whole lot back ??
Thanks, Mark.
