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Originally Posted by pem
Well at the end of the day they are entitled to do as they please, stupid as it may be.
According to the other thread it seemed to be a time limited offer anyway, was it ?
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The 64k cable was a special offer to attract new customers. It was advertised as Double digital (Phone + 64k CM) for £14.99 a month or Triple Digital (Phone +64k CM + DTV) for £20.99 a month, free installation including free cable modem rental. It was never available in all franchises, and the offer ended in September or October 2001. At the time 64k was withdrawn for new customers there was an official announcement via the support newsgroup (now not officially visited) that ntl would honour existing initial 12 month contracts.
At the time ntl also offerred (to some!) free dial-up internet, free second phone lines etc. Dial-up has since gone to £10 per month (via £5 for existing customers), second phone lines now £6 (for most but not all!).
It was a bloomin good deal, and is still for the lucky few easily the cheapest always on dedicated line dial-up speed internet connection (NB when it works). But I doubt if ntl has even recovered the installation and modem cost from most customers (30 months * £5 in my case). So I don't blame them for culling the 64k service, the £2 million a year will also be useful I'm sure. In fact I'm sure if was only the new billing system that has finally made someone notice that we still existed!