[GeezerNug]

I've just got me letter saying that the 64k service is being withdrawn and I now have to stump up £18 a month for the 150k service. The letter says that there are insufficient subscribers to justify the service. What borrox! What they mean is that there are insufficent customers affected by the decision, even if they all go elsewhere.

They also said that they'd turned on the 150k service from 2nd December. More borrox.

The guy on the phone said some interesting things.
"Ah, we've just had a meeting about you guys. 64k was an introductory offer and you've been paying nothing for it."
"Pardon?" says I. "How much is the TV base package?"
"£1 8 a month.."
"So when I pay £24 a month, how can you say I'm getting it for nothing?"
"Ah, err, um, ... sorry ... my mistake."
"Right. Why are you doing this?"
"Because the MD decided to. There are only 2000 people on 64k in the entire UK."
"So no technical reason then?"
"No."
"What's to say that you'll deliver what I'm paying for? As it stands the whole connection grinds to a halt in the early evening because all the husbands go on-line while the wives watch the soaps. This is down to NTL's lack of infrastructure and increasing the bit rate can only make this worse. The news servers hardly ever work either."
"I hear what you say."

Yeah, right. Just let him rant, more like.
He did turn on the 150k service though. It's better, but not £12 quid extra a month better. Wonder how long I'd have waited if I hadn't phoned?

What a p*ss poor way to treat your customers.

Angry? I'm incandescent!

B*stards!

Sorry to bug you guys. I feel better now...

Cheers
John