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Re: 50,000 jobs? Ouch.
Well, (to my knowledge) I have only spoken to 2 call centres recently based in India - Dell Sales & Freenetname.
If this is the standard of their staff, then there will be so many complaining customers, businesses will need to rethink their strategy.
Both centres were staffed by poor English speaking staff, and you end up repeating yourself over and over again.
Dell for one have lost 1 customer - and freenetname was going anyway.
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