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Originally Posted by towny
Indian labour is cheaper than here, but I don't think 'sweat shop' is a fair description in the case of call centres. The staff need to speak good English for a start, so they are well-educated. I believe many of them are graduates. They earn a lot less than they would here, but in India this is at the upper end of the economy. And they want to do these jobs because they are relatively well paid.
India still has dreadful rural poverty but it is a rapidly industrializing economy.
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Re the good English of people in Indian call centre, my one experience of this (with the Dell help line) was that, yes, their English was good. The problem was that it was soon obvious that the person I was speaking to was working to a script and that she was going to stick to it come hell or high water. It took me over an hour to convince her that my floppy drive had failed mechanically and that what I needed was an engineer to come around and change it.