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Originally Posted by Sociable
Just a thought did you catually download the three files (patch and the two removal tools) from the NTL site or simply apply them from other locations?
I see that it "says" reconnection is automatic but that must be linked to having downloaded the files.
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They come from other locations, they are just links. You will need to download these files no matter what. If you download them, 3 hours then passed and your still stuck there, you shall have to ring TS. They will put in a request to get you removed. They will look at your IP etc and make sure firstly you downloaded the patches and secondly there were no attacks from your IP in the time since you downloaded the patches