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Originally Posted by Mark W
all true - without a pin number you are not going to get very far, cs should have sent you a 'welcome letter' with it on....
as for the serial number, thats ntl-ct8-cj486
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CS can issue a new pin number and other details to allow registration via the online sytem allthough I seem to recall when this is done to correct an error where an existing account is not being seen this actually sets up a dummy account which is then migrated to your old one thereby "fixing" it.
Either way it would appear you are going to have to talk to NTL on this one unless one of the NTL guys that come here can help directly.