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Sociable · 06-12-2003, 10:51

Just a thought did you catually download the three files (patch and the two removal tools) from the NTL site or simply apply them from other locations?

I see that it "says" reconnection is automatic but that must be linked to having downloaded the files.

What i would suggest is repeat the whole process of downloading the three files. then go offline and turn off zone alarm and NAV while you apply the patch and run the two removal tools.

Only once all that is done try to re-connect to another trusted site perhaps msn.co.uk or similar and if all ok restart NAV and zone alarm.

If this fails to resolve the issue I think, as I said earlier, the only option will be to talk to NTL about having the status of your account reset manually.

06-12-2003, 10:51	#8
Sociable Inactive Join Date: Jun 2003 Location: Knebworth Age: 73 Posts: 1,816	Re: Still seeing virus infection alert Just a thought did you catually download the three files (patch and the two removal tools) from the NTL site or simply apply them from other locations? I see that it "says" reconnection is automatic but that must be linked to having downloaded the files. What i would suggest is repeat the whole process of downloading the three files. then go offline and turn off zone alarm and NAV while you apply the patch and run the two removal tools. Only once all that is done try to re-connect to another trusted site perhaps msn.co.uk or similar and if all ok restart NAV and zone alarm. If this fails to resolve the issue I think, as I said earlier, the only option will be to talk to NTL about having the status of your account reset manually.