The problem with ringing with a 'fault' is that there is not 1 area that deals with issues.
Most of the time I'd ring customer services first (0800 0522 000) - queue normally 30 minutes. They do 'account' checks (which in more than 1 occasion was the reason, despite I pay all bills by DD, and are always paid), and then transfer to Tech Support in Swanswa - another 30min+ queue.
At least this way it is all a free phone call - I really object to having to pay NTL for being in their queue - even if it is a local rate number.
Perhaps that is why, on Friday, I will be a Sky+ customer
