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slimshady · 05-12-2003, 17:03

The Biz Essentials help desk for tech is 24hrs. If you call them they will have a look @ it, if the first line team/ CS Team can't help they will pass your fault to second line who will try and get back in touch with you as soon as they can.

Faults dont get resolved unless they get reported, and the second line team although may take some time to get back to you they generally know what their on about. But theres quite a few shinning stars in the first line team who can assist with most problems. if you want the number hitchhiker, drop me a PM. But I take it you have it from the earlier comment.

05-12-2003, 17:03	#8
slimshady Inactive Join Date: Nov 2003 Location: South Wales Posts: 97	Re: Business Essentials Broadband Problems The Biz Essentials help desk for tech is 24hrs. If you call them they will have a look @ it, if the first line team/ CS Team can't help they will pass your fault to second line who will try and get back in touch with you as soon as they can. Faults dont get resolved unless they get reported, and the second line team although may take some time to get back to you they generally know what their on about. But theres quite a few shinning stars in the first line team who can assist with most problems. if you want the number hitchhiker, drop me a PM. But I take it you have it from the earlier comment.