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snorbitz · 05-12-2003, 15:31

Have come home from work to a demand letter for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£95 for a dial up internet account that I closed this time last year.
Closed by letter and by phone call and via the engineer that installed the broadband!!!!
Spoke to Customer Services and they were very helpful and said that they would try to get this squashed. But also said I am liable for this amount and it would only be squashed as a "GESTURE" I know what kind of gesture I want to make at the moment. If they cannot find the letter I sent or the person I spoke to (I have the name of that person) I may still be liable to pay the full amount!!! It has to go in front of an approvement panel to be looked at. No disrespect to the Guy I spoke to as he is going to try to sort this out for me.. But NTL have really wound me up this time........

Am a loner here or has this happended to anyone else...

05-12-2003, 15:31	#1
snorbitz Inactive Join Date: Dec 2003 Location: Berkshire Posts: 26	Overdue! I Think Not! Have come home from work to a demand letter for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£95 for a dial up internet account that I closed this time last year. Closed by letter and by phone call and via the engineer that installed the broadband!!!! Spoke to Customer Services and they were very helpful and said that they would try to get this squashed. But also said I am liable for this amount and it would only be squashed as a "GESTURE" I know what kind of gesture I want to make at the moment. If they cannot find the letter I sent or the person I spoke to (I have the name of that person) I may still be liable to pay the full amount!!! It has to go in front of an approvement panel to be looked at. No disrespect to the Guy I spoke to as he is going to try to sort this out for me.. But NTL have really wound me up this time........ Am a loner here or has this happended to anyone else...