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Originally Posted by JustAnotherN00b
You should have a number for Business Essentials customers to call, when I've called it in the past I've never had any trouble getting through. If you are calling residential CM support, don't! 
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I do but, based on previous experience of being lied to, fobbed off and generally messed around by people who tell me things that just aren't true, promise call backs and come out with ludicrous suggestions that are complete bobbins it will just be a waste of time.
HH